FAQs

STEPR is currently in a pre-launch phase. You can join the waitlist to get early updates when the first collection goes live.

Not yet. Once the first collection is available, the Products page will show pricing, sizes, and checkout.

You’ll receive updates about product drops, early access, and launch announcements. No spam—unsubscribe anytime.

Shipping regions will be confirmed at launch. We’ll publish a full shipping page with delivery timelines and charges.

Delivery timelines depend on location and service level. At launch, we’ll show estimated delivery dates during checkout.

We may offer free shipping promotions during launch periods or for minimum order values. Details will be announced.

Our return and exchange policy will be shared at launch. We aim to keep it simple, fair, and customer-first.

We plan to support size exchanges (subject to stock availability). Our sizing guide will help you pick correctly.

For hygiene and safety, worn items or products without original packaging may not be eligible. Full terms at launch.

We’ll provide a sizing chart with foot measurements and fit notes for each product. If you’re between sizes, we’ll guide you.

Yes—STEPR is designed for everyday movement: long workdays, city walking, and travel comfort.

New drops and colorways may arrive over time. Join the waitlist to get early access updates.

We may allow guest checkout. Creating an account helps you track orders and manage preferences.

You can use the Contact page or the Feedback form. We’ll publish official support details at launch.

Please share it via the Feedback page with a short description and screenshot if possible. It helps us improve faster.